NATIONAL LIBRARY OF ESTONIA SERVICE QUALITY QUESTIONNAIRE
10-23 october 2016
The National Library of Estonia would like to offer services that meet the needs and expectations of our customers, thus the feedback is very important to us. The questionnaire helps to offer a better library service as the library users rate the opinion of the best library service, and also their assessment of the current level of the National Library’s services compared to the best possible level. The questionnaire takes about 15 minutes to complete. The library would also be very grateful for the additional comments.
As a thank you for fulfilling the questionnaire, we would be glad to enrol you in a prize drawing. You can win one of the following prizes: eBook reader Apollo, tickets to the Varius or VAT theatre, a gift card of bookstore Muusa, a meal in cafeteria Poogen, a written answer to a subject enquiry or a subject consultation from the National Library’s specialists.